Customer Account Specialist (7320)

Location: 7320 Statesville Road, Charlotte

Overview
We are seeking a dedicated and detail-oriented Customer Account Specialist who will combine customer service, account management, and logistics expertise to handle clients’ transportation and shipping needs. He/she will be responsible for building and maintaining relationships with clients , managing orders, resolving issues and ensuring efficient and cost-effective logistics solutions.

Key Responsibilities

The ideal candidate will…..

  • Build and maintain strong relationships with clients by understanding their needs and expectations.
  • Enter, process and track freight orders ensuring accurate and timely shipping and receiving of items.
  • Address customer inquiries, resolve issues related to shipping and receiving orders and provide solutions to ensure client satisfaction, and help to clear any roadblocks that may arise.
  • Understand logistics processes, such as: transportation, warehousing and inventory management.
  • Communicate with customers clearly and professionally, and provide updates on their orders, shipments and other relevant information.
  • Maintain accurate records and provide feedback to management.
  • Collaborate with the Operations team to understand customers’ needs and support their efforts.
  • Identify opportunities to improve operational efficiency and, help to streamline processes for better customer service.

Skills

  • Strong client services orientation with the ability to build rapport with clients.
  • Proficiency in Microsoft Office software and Cadence or a similar platform for data entry .
  • Excellent customer service skills with a focus on delivering positive experiences.
  • Strong analytical skills to evaluate data and provide actionable insights.
  • Ability to type efficiently while maintaining accuracy during data entry tasks.

Education and Experience

  • High school diploma or equivalent with at least two (2) years of experience in a customer service or administrative role in warehouse setting.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Customer Account Specialist (7320) - Apply For This Job

Job You Are Applying For(Required)
Your Name(Required)
Your Email Address(Required)
Address(Required)
Are you 18 years of age or older?(Required)
If hired, can you furnish proof you are eligible to work in the U.S.?(Required)
Do you now, or will you in the future, require employer visa sponsorship?(Required)
Have you ever applied here before?(Required)
Were you ever employed here?(Required)
Have you ever been convicted of any law violations, except a minor traffic violation? Do not include sealed or expunged convictions.(Required)
High School(Required)
Name
Number of Years Completed?
Diploma/Degree/Certificate?
 
College
Name
Number of Years Completed?
Diploma/Degree/Certificate?
 
Vocational/Trade School
Name
Number of Years Completed?
Diploma/Degree/Certificate?
 
List Your Previous Three (3) Employers(Required)
Please list your previous employers, the dates you worked and the position you held
Employer
Dates
Position
Phone Number
 
(Required)
Employer
Dates
Position
Phone Number
 
Employer
Dates
Position
Phone Number
 
Upload your resume in .pdf, .doc or .docx format
Accepted file types: pdf, doc, docx, Max. file size: 25 MB.