Quality management systems audit by MCNA shows 3PL provider’s commitment to processes and efficiency
CHARLOTTE, NC (March 22, 2018) – Bonded Logistics, a customer-centric third-party logistics (3PL) provider headquartered in Charlotte, NC, announces that the company has successfully achieved the ISO 9001:2015 Standard. This comes as a result of a thorough audit by Management Certification of North America (MCNA), who included a recommendation to add three units to Bonded’s certificate.
“It’s a tremendous accomplishment for the entire organization to see us achieve the ISO 9001:2015 Standard,” states Scott Carr, President and CEO of Bonded Logistics. “This is not an easy task with so many sites and a wide variety of client needs. It is truly a team effort, and only possible with the help of each and every one of our team members involved with the process.”
The ISO (International Organization for Standards) 9001 Standard provides guidance and tools across various aspects of quality management to help companies be more efficient and effective. This upgrade to the 2015 version, which took place in February, covered five days and five locations. The MCNA auditor reviewed processes and documentation across a variety of areas, focusing for the 9001:2015 certificate on management of risk and opportunities, context of business, and how the supply chain management company’s processes cater to clients and their customers.
“This successful upgrade speaks to who we are and how we do business,” states Wallace Everett, who was hired in 2014 to lead ISO efforts as Quality Administrator/Project Manager for Bonded Logistics. “The ISO 9001:2015 Standard focuses on performance and requires companies to clearly understand their role by combining process approach with risk-based thinking in order to deliver quality services consistently to clients and customers. ISO is not just something we do, it is how we do everything and has become a part of our Corporate Culture.”
In addition to the upgrade, the MCNA auditor recommended three units that Bonded had been preparing for ISO certification. The first unit was Bonded’s new 495,000 sq. ft. distribution facility, located at 5224 Gibbon Road, that opened last year with a focus on meeting ISO standards. The second unit, a warehousing operation at Bonded’s 7335 Statesville Rd location, has been part of the Bonded footprint since 2013 and was ISO 9001 compliant but had not been audited previously. The third unit is Bonded’s transportation division, Bonded Transportation Services, which spent last quarter preparing to meet the ISO standard.
“It’s very rare that after going through the initial audit there are no issues, recommendations, or non-conformances, but we came out with none for each of these units,” adds Everett. “This happens because the groundwork was laid from the beginning, creating and documenting effective processes as we went along so the operations team had everything in place from an ISO standard when they started work.”
This upgrade, coupled with three additional units, means that 8 of 12 Bonded locations meet the ISO 9001:2015 Standard. “Our hope is to get all of our facilities certified under the ISO standard,” adds Carr. “It shows our commitment to meeting or exceeding our customers’ expectations.”